Repairing vehicles since 1966 - trusted by the UK’s biggest brands

Terms & Conditions

These Terms and Conditions constitute the contract between BP Rolls (The Company) and the Customer.

No party has relied on any representation except as expressly set out in this contract.

The Terms of Business do not affect the Customers’ Statutory rights.

The Customer is deemed to have accepted these Terms of Business if they, or their representatives give us instructions or place an order for work to be done/goods supplied, will only come into being upon acceptance of BP Rolls.

No alteration of these Terms of Business will be valid unless confirmed in writing and approved by a representative of the Company.

The Company will accept vehicles for repairs and examination with a view to estimating for repairs and for any other purpose necessary.

A contract will be binding between BP Rolls and the Customer at the time of booking an estimate or repair or the arrival of the vehicle on site.

Any person making an enquiry, via telephone, online at the website or in person, must be at least 18 years of age and resident in the UK.

An estimate given for a repair approximates the likely cost of that repair without dismantling the vehicle for detailed inspection and is valid for 14 days.

Prices of goods and services are current at the time of the estimate and The Company reserves the right to increase the Contract price should additional repairs be found to be necessary upon dismantling of the vehicle or if the price of goods to The Company increases between the time of the estimate and completing the repair works.

If during the progress of work the estimate will be exceeded by any material amount, The Company will obtain permission from the Customer to continue. A charge may be made for the estimate, all costs quoted are subject to VAT.

If the work/repair cannot be carried out within the quoted period due to circumstances beyond the control of BP Rolls, a member of the Company will contact the Customer and advise them accordingly. This may be caused by parts being unavailable and not delivered on time or that the repair required may take longer to complete or special parts may be required.

Any variation will be deemed an amendment and shall not constitute a new contract.

The company will endeavour to complete repairs by the date requested but cannot accept responsibility for any delay resulting from a cause beyond the Company’s control.

Any liability for additional costs and or inconvenience resulting from such delays are not the responsibility of the Company.

All parts used will adhere to the manufacturer standards and will be original, therefore ensuring that warranties are validated, unless otherwise agreed either verbally or in writing.

The Company reserves the right to ask for payment in advance for all special orders and reserves the right to make a handling charge for goods returned which have been correctly supplied in accordance with the original order.

All parts which are replaced during the repair process, except where they have to be returned to the manufacturer or supplier become the property of the Company unless the customer requests their return prior to the start of the repairs.

BP Rolls will not be held liable for any unforeseeable losses, any losses that were not caused by our employees, agents or representatives’ negligence or for any business losses.

This does not affect any claim that the customer may have for death or any personal injury. Customers’ Statutory rights will not be affected, that the works are carried out with due skill, care and diligence and that all goods supplied are of satisfactory quality and fit for the purpose.

The Company will not be held responsible for any loss of valuable items left by the Customer and are not connected to the vehicle or damage to such items. We shall take reasonable care of the vehicle while in our care.

The Company cannot accept liability for the loss of or damage to personal property or business goods left in the vehicle. We advise that all items are removed from the vehicle prior to your visit to BP Rolls.

BP Rolls will not be held liable for any damage or delay in the services provided in cases of ‘Act of God/Force Majeure’, ‘Industrial action/strikes’ Government Disputes or factors deemed out of our control.

Every care will be taken whilst working on your vehicle to provide you with the highest standard of workmanship, we will not be responsible for any extra costs incurred due to breakages, whether mechanical or electrical or software related, when the damage caused was unavoidable due to natural wear and tear or rust to the vehicle which was present but not visible prior to commencement of work.

We will not accept responsibility for pre-existing damage or mechanical faults on the vehicle. Any mechanical faults due to wear and tear that may occur during collection or delivery remain the Customers’ responsibility.

Where new paintwork is required and the metal work is found to be rusted or has had previous work carried out, reasonable precaution will be taken to prevent this penetrating through after painting, but no guarantee can be given.

If only partial paintwork is required, reasonable precaution will be taken to match the existing colour, no guarantee can be given of a perfect colour match at the time of repair or any time after.
During the repair process, wheels may be removed and then refitted according to manufacturer settings.

Health and Safety laws will apply where applicable when carrying out repairs to Customers vehicles.

Collection and Delivery of your vehicle (If required) may be charged within a certain radius, please check with a member of the Company.

The Customer must arrange Insurance cover for the use of our Courtesy Cars, unless agreed in writing by BP Rolls.

If Insurance is covered by BP Rolls, in the event of a claim, the Customer will be liable to pay the Insurance excess at that time, please confirm this with a member of the Company.

It is the Customers’ responsibility to ensure all Driver details are correctly provided for our records.

The Customer must adhere to the Terms and Conditions placed by BP Rolls.

The Customer will be responsible for any fuel used, parking fines and driving offences whilst the courtesy car is in their custody.

Should the Customer decide not to proceed with the repairs after the courtesy car has been provided, BP Rolls reserve the right to make an administration charge for the duration the time the vehicle is in the Customers’ possession.

The courtesy car can only be used in the UK and cannot be taken abroad without written consent from a Director at BP Rolls.

Courtesy cars are subject to availability, the Company will endeavour to liaise with you to avoid any inconvenience, however delays may incur due to unforeseen circumstances.

Parts and other goods supplied must be paid for in full on collection or delivery.

All monies relating to services provided must be paid upon delivery or when the Company notifies the Customer that the work is complete.

Title and ownership of goods and services supplied will pass only when payment has been received and monies cleared. Payment for all Goods and or Services, Repairs and or parts supplied is due on completion of work.

All Goods/Services shall remain the property of the Company until such time as the Company has received cleared payment in full from the Customer. Cheques and certain cards (e.g. AMEX) are not accepted.

If payment is not received for Insurance excess, VAT or total invoice amount within 5 days of repair completion, a late payment interest will be applied along with administration costs.
Vehicles will not be released until payments/cleared funds have been received in full.

If, following the completion of services, the Customer’s vehicle(s) is left at the Company’s premises, the Company reserves the right to make daily charge for the storage of the vehicle(s).

Any vehicle which is not collected by the Customer and in respect of which payment for repairs carried out has not been made within 3 calendar months of the Customer having been advised of the completion of the work, may be sold by the Company and the cost of repairs and any storage charges may be deducted by the Company from the net proceeds of the sale of the vehicle. before proceeding to sell the vehicle, the Company will give the Customer written notice of its intention to do so.

You shall be liable to us for all legal costs and other costs (on an indemnity basis) incurred by us in enforcing any of these terms or conditions or recovering any sums due from you.

We are here to help...

If you require the services of any of the BP Rolls Group business divisions, please get in touch and we will be happy to discuss your needs.

Call on 01264 361516