COVID-19 Upate from BP Rolls Group

Updated 5th January 2021

As we enter another national lockdown, we wanted to update you on the protocols we have in place at BP Rolls Group in order to continue to support our customers, with minimal interruption to our service. We continue to follow the guidance and legislation set out by the government and will review our procedures in accordance with any updates. As ever, the health, safety and wellbeing of our staff and customers is our highest priority.

Visiting BP Rolls Group

Our sites in Andover, Newport and Hull are currently closed to the public, however, we have put procedures in place in order for us to continue providing our customers with the same level of quality and service, just with minimal human contact.

• Please do not attend any of our sites, without a prior appointment. Contact details for all sites can be found here
• Customers are asked to drop their vehicle off at the agreed time, putting keys through our letterbox. You are welcome to wait in our car park for your vehicle, but unfortunately we can’t allow entry to our premises. Alternatively we can arrange collection & delivery of your vehicle from your home or place of work*
• Whilst on site your vehicle will be protected by the use of covers on your steering wheel, seat and gearstick etc. and all BP Rolls staff are following a strict hygiene protocol in accordance with UK government guidelines.
• Our Service Advisors / Technicians will share any concerns or issues via telephone or via a CitNow video appraisal which will be shared via text or email.
• Upon completion of your service, MOT or repair your vehicle will be thoroughly cleaned in accordance wit hour hygiene protocol. If we deliver your car back to you, our drivers will remove all protective coverings upon arrival and will again clean all surfaces as required.
• Payment can be made over the phone, by BACS or by using our contactless payment terminal (amount allowing)
• Customers are politely asked NOT to visit a BP Rolls Group site under any circumstances if you are experiencing any of the symptoms of COVID-19
• If you do need to visit a BP Rolls site, we respectfully ask that you follow the government guidelines for social distancing, mask wearing and hand hygiene. Please do not be offended if we remind you to follow these rules.

BP Rolls Group COVID-19 Hygiene Protocol

With a large number of staff, and a high volume of vehicles coming through our sites, we introduced a Hygiene Protocol at the beginning of the first lockdown.

This has been adjusted to meet the changing rules and regulations, and we will continue to strictly adhere to government advice.

• We have increased the cleaning of high traffic staff and public areas with appropriate anti-viral disinfectant products - with particular attention to door handles, POS keypads, staff canteens, washrooms, furniture and seating etc
  
• Staff have been instructed to follow government guidelines to self isolate if they, or a member of their household are experiencing any of the symptoms of COVID-19 and to seek a test at the earliest opportunity. If positive, they must adhere to the quarantine rules, and must not return to work until it is safe to do so.
  
• Staff have been instructed to demonstrate social distancing whenever possible. They are taking staggered tea-breaks and lunch-breaks in order to minimise the risk of spreading the virus.
  
• Staff have been instructed to regularly wash their hands in according with NHS England guidelines and to wear masks as appropriate.
  
• We have ensured that wherever possible office based staff have been spread out across our business buildings, with administrative staff working remotely from home where possible.
• We are limiting the number of staff members allowed in enclosed office spaces at any one time and we have adopted video conferencing instead of face to face meetings.

For more information

If you have any other questions regarding how COVID-19 may affect your vehicle service, MOT or repair, please do not hesitate to speak to member of BP Rolls Group staff who will be happy to answer your questions. You can call our HQ on 01264 361516

For the latest UK government information on COVID-19 please visit: https://www.gov.uk/guidance/national-lockdown-stay-at-home