Repairing vehicles since 1966 - trusted by the UK’s biggest brands
Date: 14th November 2018
Under the Equalities Act 2010, all businesses that provide ‘goods and services’ – including public facilities and shops – must make reasonable adjustments and reasonable access for disabled people, such as offering extra help or making changes to the way they provide their services.
Despite the growing number of people with disabilities, many businesses are still falling far short of even basic accessibility standards, particularly in the motor trade, which is why BP Rolls have taken the opportunity to ensure their new premises is accessible for all.
Gemma Angel, Customer Service Manager explains:
“We welcome all our customers to the new premises and hope they will find our facilities easy to use. We have taken the time to understand the requirements of those with additional needs to ensure we have accommodated every possible aspect of their usability and make sure they are looked after when they visit us.”
Here are a few examples of how BP Rolls have taken accessibility seriously at their new premises:
We have plenty of customer parking in front of our building and have one space clearly marked as a designated disabled priority spot. There is also external signage to make this clear.
Providing a warm welcome is a huge part of any business so we have made sure our entrance is accessible for all by installing a wheelchair ramp along with extra wide double doors.
We have a dedicated customer toilet that adheres to Document M building regulations in terms of having a wide, outwards opening door and plenty of space to manoeuvre, along with antimicrobial raised toilet pan, low wash hand basin, handrails, hand dryer, accessible mirrors and BS8300 clause compliant emergency assistance pull cord alarm.
Our reception area is spacious, with plenty of room to manoeuvre, and our customer waiting area has a low table for ease of reach. Our team of Customer Service Advisors are happy to serve drinks for anyone who needs assistance.
Our reception area is brightly lit with energy efficient LED bulbs making it ideal for anyone with poor or limited vision and people with mobility impairments.
Our Customer Service team follow the Approach, Ask, Assist model protocol to support all our customers in a polite and friendly manner. We are also planning further training in this area as believe that this type of training is also vital to break down the barriers and misconceptions about disabilities which is beneficial for everyone.
Customers with a disability are invited to call ahead with any concerns they may have about any aspect of their visit to BP Rolls and our Customer Service Team will be happy to help – call 01264 351516 or use the contact form.
If you require the services of any of the BP Rolls Group business divisions, please get in touch and we will be happy to discuss your needs.
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Andover: 01264 361516
Newport: 01633 270011
Hull: 01482 957892
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