BP Rolls Group response to parking complaint.

For clarity, the complainant in question has a history of malicious and vexatious behaviour towards our employee and has made several unfounded allegations against him over the past few years to the point that our employee has previously had to resort to police involvement for harrassment. Anxious about the potential impact this may have on his position, the employee in question warned our Director David Rolls about his concerns upon commencing his employment with BP Rolls Group.

We will not tolerate harassment of our staff.

To put things in context, over the past few weeks the complainant has bombarded our business with phone calls and emails regarding this matter, the content of which has become increasingly abusive and intimidating. This culminated in an exchange of email communication with our Director David Rolls, to which he responded explaining to the complainant, that he was aware of his vendetta towards our employee and directing him to take his complaint to the police.

On Tuesday 10th March, the complainant posted his complaint in a local Facebook group and has since proceeded to continue his crusade to bring our company name into disrepute by continuously posting negative feedback on our social channels, whilst also persisting his intimidation of our staff via their private Facebook profiles.

This is unacceptable behaviour and we want to make it clear that we will not tolerate harassment of our staff.

We await further advice on parking from the authorities.

For further clarification, as the image shared by the complainant is somewhat misleading, we have included with this statement a video from our employee to give a clear visual tour of the road in question along with images captured from Google street view which illustrate a precedent for vehicles parking on the pavement. As you can see, our employee parks across the entrance to his own garage, taking care to leave enough room for his neighbour to access his own property, whilst also leaving a thoroughfare in the road wide enough for emergency vehicles. While this is not ideal, to our knowledge, our employee is not parking illegally, however we have sought advice from the appropriate authorities on this matter and are awaiting further instruction.

In the interim, we have asked the employee to reconsider his parking arrangements in a bid to mitigate confrontation with the complainant.

BP Rolls Group is a wheelchair friendly business.

In response to comments that we are discriminating towards disabled people, we want to reassure our customers that we are a disablility friendly business.

BP Rolls Service & Accident Repair Centre on West Portway Industrial Estate, Andover complies with Document M, the building regulation in England to ensure that people are able to access and use buildings and their facilities. We take great care to ensure that we adheres to the Equalities Act 2010, which states that all businesses that provide ‘goods and services’ must make reasonable adjustments and reasonable access for disabled people.

More information can be found in this article.

We take complaints against our business seriously

Occasionally we make mistakes, we are only human after all, and on the rare occasion that things don’t go to plan, we make every effort to resolve customer complaints quickly and efficiently. However in this instance, considering the aggressive nature of the complainant, we will not respond any further to his harassment and extortive behaviour.

We ask that any customer or member of the public who wishes to make a complaint is welcome to do so either via our website contact form, by email complaints@bprolls.co.uk or by calling 01264 361516.

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