Where we will always try to expedite repairs on all vehicles in our repair workshop, there are sometimes delays that are beyond our controls.

There could be a number of factors why your vehicle repair is delayed, for example your insurance company engineer may need to inspect the vehicle. This can delay the return of your vehicle while they complete further checks and assessments.

More commonly delays can occur when manufacturer’s parts are not available or are on back order. Additional parts may be identified during the course of the repairs to your vehicle – and these un-anticipated parts can unfortunately delay things.

We aim to complete vehicles, on average, within seven working days, but this can depend on the size of the repair and parts availability.

BP Rolls are committed to excellent customer services. In the unlikely event that you have not heard back from us within seven working days, please contact us and we will be happy to discuss any concerns that you may have. Please contact a member of the BP Rolls customer services team on: 01264 367 516 / 517.