Your insurance company would like you to use their preferred repairer as they would have agreed rates with them.
However, their preferred repairer could be up to 50 miles away and they will probably drive your vehicle to and from the garage.
They can only recommend a repairer to you but ultimately your vehicle can be repaired at the garage of your choosing.
It is your car after all! At BP Rolls we are insurer friendly and we have many insurance approvals.