Commercial Vehicle Accident Repair FAQs

Will my vehicle be valeted after it has been repaired?

There will be occasions where we will valet the vehicle i.e. if we carry out a cab shell swap, otherwise it will be washed and hoovered, we would be more than happy to price a valet for you on request. For more information please visit our Commercial Repairs page.

Can you repair Coaches?

Yes. BP Rolls are equipped to repair commercial vehicles of all sizes, including coaches and busses.
BP Rolls have a wealth of experience repairing, renovating and wrapping commercial vehicles, to see a few examples please visit our Commercial Vehicles page.

Do you use green recycled parts?

We can use recycled parts when you ask us to, It is a great way to stop your vehicle being declared a total loss; it also helps reduce the claim value which may reduce your next insurance premium.

What is a write off?

It is when the value of the repairs exceeds the value of the vehicle after the salvage value has been deducted. Your insurer will let you know when the vehicle is deemed a ‘Total Loss’.

Further information and advice about vehicles that are declared a total loss can be found on the Government website: Gov.uk.

How long will the repairs take?

It will depend on the severity of the damage, the complexity of the repairs and the availability of parts. For more information please visit our Commercial Repairs page.

Will you re-apply my vehicle’s livery when you repair it?

BP Rolls can manage all aspects of your repair, including re-printing and re-applying your vehicle’s livery. For more information, visit our Commercial Repairs or Signs & Graphics pages.

I am VAT registered; will I get a VAT invoice for the repairs?

Yes, you will receive an invoice for the VAT on the whole repair, this is payable on completion of the repairs. For more information, please visit our Commercial Repairs page.

Who do I pay the excess to?

The excess is the contribution towards the costs of the repair which is payable to us, the repairer. For more information please visit our Commercial Repairs page.

Can you repair pre-existing damage while my vehicle is in for repair?

Yes, it makes absolute commercial sense to minimise further Vehicle Off Road (VOR) time and get pre-existing damage done while we are repairing the accident damage.

Alert a member of our staff when you book your vehicle in and we will take care of everything for you. For more information please visit our Commercial Repairs page.

How do I get my vehicle to you and is there a charge?

We can arrange recovery of your vehicle if it is not roadworthy, we can also arrange collection of your drivable roadworthy vehicles. Some insurers pay us to collect and deliver your vehicles at pre agreed rates; if you are paying we would always agree costs with you up front.

For more information please visit our Commercial Repairs page.

Can you handle the claim for me with my insurer?

Yes, once you have notified your insurer or broker just give us the claim reference number, name of your insurer or broker and we can handle the rest for you. For more information please visit our Commercial Repairs page

Can you carry out a mobile estimate on my vehicle?

We can carry out a visual inspection and estimate the damage to your vehicle at a time and location convenient to you. For more information, visit our Commercial Repairs page